Strategic Facilities Operational Plan
Dowler Construction Services reviews the owner's strategic plan to understand the vision and goals and the plan on how to get there. A Strategic Facilities Operational Plan (SFOP) is created to complement and support the strategic plan.
Facilities are an integral component of delivering services. They can either support - or impede - the effective delivery of services. By bringing facilities into alignment with the strategic plan, a Strategic Facilities Operational Plan (SFOP) will clearly lay out the necessary action steps needed to reach the goals of the strategic plan.
A Strategic Facilities Operational Plan (SFOP) can also be used in support of a financing package.
COntinuing Operations Plan (COOP) (aka "disaster plan", "contingency plan", "emergency plan")
Recent events highlight the need for an effective comprehensive, easy-to-use COOP. Tragic events such as the fury of Super Storm Sandy or tornadoes or wildfires or flooding are obvious planning imperatives. However, more likely scenarios are often overlooked - the chemical spill from a rolled over tanker truck, or the squirrel which chews through a high power line, or a flu epidemic. Dowler Construction Services will develop / enhance the plan to make it effective and easy to use.
The need to anticipate, endure, and recover from an event is vital for the continuity of the service delivery process. Your user-friendly COntinuing Operations Plan will ...
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be easy to navigate
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allow for clear, easy-to-understand communications
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identify potential hazards
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identify course-of-action options
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allow for rapid return of services
Risk Management
In an increasingly litigious society it seems no one is immune from frivolous lawsuits. And unfortunately, because of the condition of many facilities, legitimate insurance claims are not uncommon. Dowler Construction Services will review the existing risk management program and develop / enhance an effective program which will mitigate potential problems.
Combining the findings within the Facility Condition Report with development of a scheduled inspection process can greatly mitigate risk.
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Risk will be identified as "priority one" findings in the Facility Condition Report so that the owner can easily begin the process of mitigation.
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Creation of a logical, easily performed inspection checklist allows for a documented, thorough review of the facility.
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Archived inspection reports provide supporting documentation in the event of a claim.
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Progress toward making the facility inherently safer is measurable.
Sustainability
Sustainability is the industry term for "green." It is an all-encompassing program which includes green cleaning, alternative energy sources, indoor air quality, energy efficiency, storm-water management, and recycling among other initiatives. Dowler Construction Services will develop programs which integrate the different disciplines.
Embracing sustainable initiatives will be a game changer for the organization ...
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be seen as a leader in the community
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reduce operating costs
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reduce environmental footprint
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support a marketing campaign
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improve productivity
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few to no risks to adopt as part of business operations
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doesn't negatively impact a business' ability to generate a profit
Tenant Outreach
The tenant you have is the best tenant to keep as it costs six times more to find a new tenant than it does to retain a desirable tenant. It's not just the lost rent, it's the lost share of CAM; it's the cost of the utility deposit to turn the space over to the owner's name; it's the cost of heating / cooling the empty space; it's the cost of power to the space; it's the questions your lender may begin to ask. Dowler Construction Services will relieve the owner of the day-to-day concerns of dealing with the tenant questions and enhance the tenant's experience by being proactive and communicative.
Having an intermediary party interact with tenants allows ....
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tenants to have a single-point source for service requests
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the owner to wear the "white hat" while Dowler Construction Services can wear the "black hat"
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the tenants to associate a face as there is a regular presence
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for fewer disputes when a tenant moves out as an "existing conditions" form is signed by the tenant at move-in
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smooth transitions in and out by tenants as Dowler Construction Services meets with tenants to ensure utilities are turned over, keys are exchanged, rules are reviewed, and move-out inspections are performed
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for timely notification of special circumstances (ex: impending storms) or repair / maintenance tasks
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for tenant retention by providing tenants with a well-maintained building on behalf of the owner
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for recognition of the primacy of tenants as the lifeblood of the business
Energy / Water Management
Energy costs rise when maintenance is neglected. And when energy / water consumption isn't monitored there is no way to gauge the effectiveness of improvements. Dowler Construction Services will assist in setting up an effective energy and water management program.
An effective management program will ...
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reduce operating costs
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identify variances in usage and lead to corrective action
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demonstrate effective stewardship of resources
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demonstrate to potential lenders another tool that the organization uses to show its commitment to using its resources efficiently
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demonstrate a sustainability program which quantifies improvements