July 9, 2019

Lack of response to a service request can irk staff members and leave tenants with a bad impression.

A staff member comes to you and mentions that there is no toilet paper in one of the stalls.  A visitor mentions that the front entry is ice covered and slippery. A tenant calls to say that there is a slow leak from her faucet.

How these service requests are managed will determine the experience that all three requesters have with the organization.  Beyond the positive / negative experiences, risk...

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Chris Dowler, FMP

Founder and Owner

Dowler Construction Services

a strategic facility solutions firm

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