Lack of response to a service request can irk staff members and leave tenants with a bad impression. A staff member comes to you and mentions that there is no toilet paper in one of the stalls. A visitor mentions that the front entry is ice covered and slippery. A tenant calls to say that there is a slow leak from her faucet. How these service requests are managed will determine the experience that all three requesters have with the organization. Beyond the positive / negat